Zendesk AI Agents Advanced - With AI Agents Advanced, you can create advanced AI Agents across messaging and email channels. Using generative AI, these advanced AI Agents can have back-and-forth conversations with your customers, potentially resolving requests without ever requiring a human agent. You can even script conversation flows so an AI Agent handles certain types of conversations with more fine-tuned control.
Zendesk AI Agents Essential - With AI Agents Essential, you can create AI agents across messaging, email, and web form channels.
Using generative AI, these AI Agents can have back-and-forth conversations with your customers, potentially resolving requests without ever requiring a human agent. In cases where a human agent is still needed, the AI Agent can gather information during the handoff that helps human agents get up to speed quickly and resolve customer issues more efficiently.
Zendesk Copilot - Agent Copilot is a set of AI-powered features focused on making your agents more productive while still allowing them to provide a high level of customer service. These features surface helpful insights and proactively suggest next steps, increasing agent efficiency and customer satisfaction.
The article linked above lists the features included in agent copilot and the available resources for each feature.
Zendesk Quality Assurance - Learn the core functionalities of Zendesk QA to enhance quality assurance in your customer service operations.
Zendesk Workforce Management - This guide is recommended for anyone who is responsible for workforce management (WFM) planning and scheduling, managing agent time and activity, and day-to-day monitoring. Common roles include manager, scheduler, analyst, and team lead.