The Zendesk Support Suite is an omnichannel support tool that will allow you to reach your volunteers, partners, media members, and most importantly clients, on whatever channel they may be.
The Zendesk Suite Includes:
- Zendesk's flagship product that allows you to automate, organize, categorize, and respond to communications from a number of different parties.
- Zendesk Support helps you to provide the best possible support to your clients, volunteers, media partners and donors.
- Store, update and promote any and all relevant information around your cause and client base.
- Zendesk Guide is a smart knowledge base for better self-service and empowered staff members, clients, and volunteers.
- Resolve in real-time with end-users in need of immediate assistance, or just someone to speak with
- Seamlessly integrate the most popular messaging apps like Facebook Messenger, WhatsApp, LINE, WeChat and Twitter Direct Messages (DMs) with Zendesk Support and Zendesk Support Suite so you can start communicating with clients effortlessly.
- Make and receive calls and texts all from clients looking for assistance over the phone
- Zendesk Talk is cloud-based call center software built right into the Zendesk Support ticketing system, allowing customer service teams to provide phone support from one easy to use interface