The Zendesk Agents of Change program partners with nonprofit organizations that offer workforce development training and upskilling services to historically marginalized or underrepresented adult communities.
Agents of Change was launched in 2021 by the Zendesk Tech for Good team. The program provides grant funding, free Zendesk software, and free certification exams to nonprofit organizations so they can provide skills-based learning to students from underserved communities.
Since its inception, the program has certified nearly 200 agents through six programs spanning five continents. The Agents of Change program is searching for organizations that are interested in utilizing our CX Agent Training learning pathway & certification exam to provide more people with pathways to family-sustaining careers, helping to close the economic opportunity gap.
For organizations hosting workforce training programs, Zendesk will provide its best-in-class customer service agent training program and will work with partners to support the creation and development of the program.
Training partners will receive:
- Agent Training learning pathway
- Train the Trainer support
- Free Access to the Official Certification Exam for Students
- Admission to LinkedIn talent pool for graduates
- Pro bono support for students such as mock interviews, resume reviews, and more
Interested applicants should demonstrate the following in their application:
- A history of successfully running workforce development technology training programs or strong interest in creating a skills-based training program.
- Experienced instructors that lead either in person or virtual courses
- Organizational experience working with historically underrepresented populations
- Instructors have some experience navigating software platforms
Learn more about our Tech for Good partnerships on our website or read a recent article of the program and its success.